• Children can start developing comfort in the water as early as 6 months old through parent-and-tot classes, which focus on water play, safety, and bonding. Formal, independent swim instruction usually begins around age 3, when children are more developmentally ready to follow instructions and learn basic swimming skills.
• The earlier children are introduced to the water in a safe, positive way, the more confident and skilled they tend to become as they grow. That’s why many Canadian swim schools recommend starting young and staying consistent with lessons.

• We offer swim lessons for children ages 6 months to 12 years, with programs tailored to each developmental stage and skill level.

• The first swim lesson is all about building comfort, trust, and excitement around the water—for both you and your child. Every child responds differently. You can expect a warm welcome, gentle guidance, and a focus on basic water safety and confidence-building. We use encouraging, play-based methods to help your child feel safe and engaged. Progress doesn’t always mean perfect strokes right away—it’s about gaining familiarity and a positive association with swimming.
• Most importantly, you’ll leave that first lesson knowing your child is in caring hands, taking the first steps in a lifelong, life-saving skill. And every splash from here forward is a step toward strength and confidence.

• We offer the smallest groups in the industry  with a 3:1 student-to-instructor ratio, to ensure personalized attention and effective supervision.

• Instructors evaluate each child’s swimming ability during the first lesson by observing comfort in the water, basic skills, and coordination to place them in the right class and tailor instruction.

• Each lesson is 30 minutes long—long enough to make progress while keeping children engaged and energized.
• Once the child progresses to our Pro level, lessons are 45 minutes long to build and test their endurance and strokes.

• Your child’s safety is our top priority, and we take that responsibility to heart.
• We maintain low student-to-instructor ratios to ensure every swimmer receives close attention. Our instructors are fully certified as swim instructors lifeguards, first aid, CPR, and receive ongoing training in water safety and child supervision.
• Lessons are designed to be structured, calm, and age-appropriate, so children feel both supported and secure.
• We also encourage open communication with parents—if you ever have questions or concerns, we’re here to listen and help.
• Because when children feel safe, they grow confident—and that’s when real learning begins.

• Make-Up Lesson Allowance: Each swimmer may receive up to 12 make-up lessons per calendar year. Unused make-ups do not carry over into a new calendar year.
• Advance Notice Requirement: To qualify for a make-up lesson, absences must be reported at least 24 hours before the scheduled class time through phone, email, or the online portal.
• Booking Window Guidelines: Make-up lessons may be booked no more than seven days before the desired class date and must be scheduled at least 24 hours before the selected class time. All make-ups are subject to availability.
• Active Enrollment Requirement: Make-up lessons may only be scheduled and used while the swimmer is actively enrolled. Any unused make-ups are forfeited upon withdrawal.
• Finality Rule: Missed make-up lessons cannot be rescheduled, credited, transferred, or converted into tuition value.
• Case-by-Case Review: In the event of documented illness or emergencies, management may review circumstances individually at its discretion. Exceptions are not guaranteed and do not override the annual make-up limit.
• Absences can be easily reported through the Customer Portal or via email.

• To cancel individual lesson: Call, email, or cancel online. You can schedule several makeup lessons each year, one week in advance. Availability for make-up lessons is not guaranteed, but we will try our best to accomodate your request.
• To cancel membership: We ask that you provide a 30-day written notice prior to withdrawing from swim lessons. You can submit your 30-day notice at any time during the month, and your classes will end 30 days from when the notice is received.

• Learning to swim is a journey—and while each child progresses at their own pace. With consistent weekly lessons and occasional at-home practice, you can generally expect your child to:
  • Float independently and swim basic strokes within 3–6 months.
  • Learn all four main strokes, water confidence, and safety practices in about 6–12 months.
  • Earn structured certifications and enjoy celebratory milestones as they grow.
• Of course, individual timelines vary—and your child’s progress will depend on their age, comfort level, and practice frequency. We’re here to support them every step of the way!

• Absolutely! We want to make your little one’s special day full of splashy fun! You get the entire facility to yourself to celebrate your LO’s big day for a birthday or another special event. Call or email us to learn more.

• Yes! Siblings don’t pay a registration fee and enjoy a 15% discount on tuition. Reach out to us to learn more.

• Yes! We offer a 20% discount on tuition when you sign up for two or more recurring weekly classes — which means your second class is only $28!

• Our front desk team would be happy to adjust your lesson schedule for you. You can also check back with us as often as you’d like to see if more convenient lesson times are available.

• Our consecutive weekly swim lessons are billed monthly. You pay a flat fee each month without any surprises or big upfront commitments.

• Swim lessons are always in season! Swim lessons are offered year-round because it helps our students maintain and improve their swimming skills and knowledge of water safety. Our perpetual lessons are also convenient as they’re provided on a schedule that works with yours. You’ll always have the option to make changes to your lesson times, if needed.
• We recommend year-round swimming lessons for children because the continuity helps them retain more knowledge for a longer period of time. With the gap created by seasonal swimming lessons, children tend to regress from their swimming skill level; this ultimately results in having to refresh those skills before they can build new skills.

• No worries! We’ll adjust (pro-rate) your payments as needed to ensure that you’re not overcharged.

Yes! Please sign-up for a free trial using our online registration portal. You can select a day, time, and level that works for your child to come experience the Puddles difference!

How It Works:

• Ask your friend to mention your name during enrollment (in person or online—if online, in the comment section).
• Your friend registers for one of our swim programs.
• You both receive a $20 credit once their enrollment is confirmed.

Yes! You can purchase a Puddles Swim School gift certificate anytime through our online portal.
Buy one here: https://portal.iclasspro.com/puddlesswimschool/gift-certificate

• Swimwear only on deck. Outdoor clothing and street shoes are not permitted on the pool deck.
• Deck access is limited to swimmers entering the water and parents/guardians seated on the designated bench area in proper swim attire.
• Our instructors lead all lessons. For safety and consistency, we ask that there be no intervening or side coaching during class time.
• Questions or concerns? Please speak with our Front Desk, Aquatics Director, or Deck Supervisor — we’re always happy to help.