Privacy Policy
Puddles Swim School (“we,” “our,” or “us”) is committed to protecting the privacy of our students, parents/guardians, staff, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with applicable privacy legislation in Ontario and Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. What Personal Information We Collect
We may collect the following types of personal information:
- Student Information: Name, age, date of birth, swim skill level, medical conditions, emergency contact details.
- Parent/Guardian Information: Name, address, phone number, email address, payment details.
- Employment Applicants: Name, resume, qualifications, background information.
- Website Visitors: IP address, browser type, pages visited, and cookies (see Section 6).
2. How We Use Your Information
We use personal information to:
- Register and manage swim lessons.
- Communicate with you about schedules, updates, and emergencies.
- Process payments and issue receipts.
- Monitor and improve our programs and services.
- Ensure the safety, health, and well-being of all participants.
- Comply with legal and regulatory requirements.
3. Consent
By providing personal information to Puddles Swim School, you consent to its collection, use, and disclosure as outlined in this policy. Consent may be withdrawn at any time, subject to legal or contractual restrictions. To withdraw consent, please contact us at the email below (section 9).
4. Disclosure of Personal Information
We do not sell or rent personal information. We may share information with:
- Staff and instructors for operational and safety reasons.
- Payment processors to complete transactions.
- Service providers who help us manage our technology or communication systems.
- Authorities or emergency personnel if required by law or for safety reasons.
5. How We Protect Your Information
We use physical, organizational, and technological safeguards to protect your personal information from unauthorized access, loss, or misuse. Access is limited to individuals who need the information for the purposes described above.
6. Website & Cookies
Our website may use cookies and analytics tools to collect usage data. This helps us improve the site experience. You can manage cookie preferences through your browser settings.
7. Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.
8. Access and Correction
You have the right to access your personal information and request corrections. To do so, please contact us using the information below.
9. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Puddles Swim School
Address: 1381 Victoria Street North Unit 3-5 Kitchener N2B 0A1
Email: hello@puddlesswim.com
Phone Number: (519) 900-0673
10. Policy Updates
We may update this Privacy Policy from time to time. Updates will be posted on our website and the effective date will be revised accordingly.